Refund and Returns Policy

Effective Date: [Insert Date]

At Sylora Fashion, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with easy returns and refunds. Please review our policy below.

1. Returns

We accept returns for items that meet the following criteria:

  • The item is returned within 30 days of delivery.
  • The item is unused, unwashed, and in its original packaging with all tags attached.
  • The item is not marked as “final sale” or “non-returnable.”

How to Initiate a Return:

  1. Contact our customer support team at [Insert Contact Email] or [Insert Phone Number] to request a return.
  2. Provide your order number, the item(s) you want to return, and the reason for the return.
  3. Our team will guide you through the return process, including how to ship the item back to us.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed as follows:

  • The refund will be issued to your original payment method.
  • Refunds typically take to appear in your account, depending on your bank or payment provider.

Non-Refundable Items:

  • Gift cards.
  • Items purchased on final sale.
  • Shipping charges (except for defective or incorrect items).

3. Exchanges

We offer exchanges for:

  • Items in a different size or color (subject to availability).
  • Defective, damaged, or incorrect items.

To request an exchange, please follow the same steps outlined in the returns process. If the desired replacement item is unavailable, we will issue a refund instead.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within  7 day of delivery. Include your order number and a photo of the damaged item in your message. We will offer a replacement or a full refund based on your preference.

5. Cancellation Policy

  • Orders can be canceled before they are shipped. To cancel an order, contact us as soon as possible.
  • If the order has already been shipped, it cannot be canceled, but you may initiate a return once the item is delivered.