Return and Refund Policy

At Sylora, your satisfaction is our top priority. We work hard to bring you high-quality, trendy fashion right to your doorstep.
If, for any reason, you’re not 100% happy with your purchase, we offer a simple and transparent Return & Refund Policy.

🔄 Return Eligibility

You can request a return if:

  • You received a damaged, defective, or incorrect product.

  • The item is unused, unwashed, and in original condition with all tags and packaging intact.

  • The return request is raised within 48 hours of delivery.

📌 Returns will not be accepted if the product is used, worn, washed, or altered.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Innerwear

  • Accessories (Caps, Socks, Belts, etc.)

  • Customized Products (Personalized T-Shirts, Prints, Limited Editions)

  • Products under SALE or DISCOUNT offers

🛡️ Return Conditions

  • Return is applicable only for damaged, defective, or wrong product deliveries.

  • No returns for size issues (please check our Size Chart carefully before ordering).

  • Return pickup will be attempted once. If unsuccessful, you will need to self-ship the product.

  • All returned items undergo a quality check before approval.

✅ Approved returns will be refunded to your original payment method within 5–7 working days after we receive the item.

💵 Refund Process

  • Prepaid Orders → Refund to original payment method (UPI, Card, Wallet).

  • Cash on Delivery (COD) Orders → Refund to your bank account (bank details will be requested).

📌 Shipping charges (if any) are non-refundable.

📦 Return Pickup

  • We arrange free pickup from your address (wherever serviceable).

  • For some remote areas, you may need to self-ship the product to the nearest return hub (details will be shared with you).

❓ Need Help?

Our support team is always here for you:
📧 Email: info@sylora.in

🌟 Why Shop with Sylora?

✅ 100% Safe & Secure Shopping
✅ Easy Returns (for eligible products)
✅ Quick Refunds
✅ Fast & Friendly Customer Support
✅ Trendy & Affordable Fashion